Job Title:
Service Head
Location:
Guwahati
Experience:
5-10 years
Job Description:
1. AMC PM Database to maintain.
2. Customer Relationship with AMC Clients.
3. Field & Resident Engineers Empowerment Through Training.
4. Engineer Reshuffling & recruitment of Engineers with HR & BM.
5. AMC Payment Follow up.
6. Escalation of Calls.
7. AMC Renewal Responsibility.
8. Customer Visit for service revenue.
9. Parameters for Quality of support.
10.Customer Feedback Form & yearly credentials from respective clients.
11.Working Stock Database.
12.AMC Asset Database, IR, Issuing of Tools, Deployment.
13.Service Meeting Database.
14.Account Profitability to BM.
15.Quarterly Spares consumption customer wise to BM.
16.Call Management with daily update to BM.
17.Engineers Performance Report & Yearly Promotional activity with HR.
18.Ensuring Prevention from Blacklisting, Penalty & LD etc.
19.House Keeping of Service Area.
20.Engineers promotion.
21.1st, 2nd & 3rd level support as an when required.
22.Monthly visit to AMC clients & collection of QOS.
23.Daily, Weekly & Monthly Meetings & Reviews.
24.Daily Call Allocation & Reporting from Field & Resident Engineers.
25.Work Planning, Maintaining Documentation.
Keyskills:
Job Category:
IT/Client Serving
Desired Candidate Profile:
Service Head: 7-10 years’ experience/ Salary: 28-30K/ Location: Guwahati/ Technically Competent/ Should have proficiency of managing client across north east with a team of 50 or more/ Preferably from Accel ICIM, Wipro, Integrated System & Services, Any IT Service Provider.
Salary:
360000 PA (Negotiable)
Company Name:
IT Company
Website:
Company Profile:
Contact Person:
Email ID:
Contact No(s):
9706420815, 7005443096
JOB ID:
USC-267
How to apply:
Submit your CV

   

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